Essays about: "customer service thesis statement"

Showing result 1 - 5 of 8 essays containing the words customer service thesis statement.

  1. 1. Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks. 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Anna Hultman; Mikaela Zarki; [2021]
    Keywords : Artificial Intelligence; Chatbot; Swedish Banking Sector; Technical Quality; Technical Service Quality; Customer Experience; Customer Satisfaction.;

    Abstract : This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. READ MORE

  3. 2. User Research and Development on Optical Fiber Network Installations

    University essay from KTH/Maskinkonstruktion (Inst.)

    Author : Beylem Cindoğlu; [2016]
    Keywords : ;

    Abstract : Detta examensarbete är ett projekt som genomförs på Infinera i Stockholm, Sverige. Projektet använder tjänsten designmetodik tillsammans med användarcentrerad design. Syftet med projektet är att undersöka och förbättra det dagliga arbetslivet för installatörer av fiberoptiska nät. READ MORE

  4. 3. How is the Cloud Impacting Accounting Practice? : A Case Study on Provider & User Perspectives of Accounting Software-as-a-Service Partnerships in Sweden

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : Amanda Nisansala Nyberg; Finja Kemski; [2014]
    Keywords : Cloud Computing; Cloud Accounting; Service Partnerships; Software-as-a-Service;

    Abstract : Motivation. The motivation for this thesis is to explore the only recently evolved cloud accounting phenomenon which in essence is doing accounting no longer within the boundaries of a business, but connected to the Cloud. Problem statement. The aim of this thesis is to examine the way in which cloud computing impacts accounting practice. READ MORE

  5. 4. The Success Factors of PSS Development : A Transformation of Traditional Manufacturing Companies

    University essay from Akademin för innovation, design och teknik

    Author : Susanna Stargård; Sara Hassan; [2013]
    Keywords : PSS; PSS development; performance measurements; success factors;

    Abstract : The competition and increasing customers‘ demands makes traditional manufacturing companies consider new ways of differentiate themselves. One way of doing this is to develop product service system (PSS) solutions. PSS solutions are a total offering, where the customer purchases the use of a solution instead of a physical product. READ MORE

  6. 5. Reference Customers : an Important Step towards Successful Business

    University essay from Avdelningen för ekonomi

    Author : Anders Nygren; [2011]
    Keywords : Reference Customer; Networks; Social Capital; Brand Name; Business Development; Start-up;

    Abstract : Aim: The first customer is important because that it’s in many cases the only objective evidence that your product or service works in real life and that someone is willing to pay for it. The first customer is your first reference.   The aim of this study is to: Investigate how 7 start-up companies in the ICT-business developed reference. READ MORE