Essays about: "dealer operations"

Found 3 essays containing the words dealer operations.

  1. 1. No Business Value without Change Management : Case Study: Implementation of a Digital Tool

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Sofia Hedengren; Ronya Zargari Marandi; [2023]
    Keywords : Business Value; Change Management; Digital Transformation; Adoption; Implementation; Knowledge Transfer; Master Thesis.; Affärsvärde; Förändringsledarskap; Digital Transformation; Adoption; Implementation; Kunskapsöverföring; Masterexamensarbete.;

    Abstract : This study explored the challenges faced by enterprises in adapting to the rapid digital transformation driven by Industry 4.0 technologies. Evaluating there turn on investment and measuring the business value of digital solutions can be difficult. READ MORE

  3. 2. Using Regression Analysis to Evaluate KPI Implementation at Volvo Penta North America

    University essay from KTH/Matematisk statistik

    Author : Gustav H. Granlund; Marcus Söderholm; [2022]
    Keywords : Linear Regression; Multiple Linear Regression; Volvo Penta; Volvo Penta North America; KPI; Key Performance Indicators; DOS; Dealer Operating Standard; Linjär Regression; Multipel Linjär Regression; Volvo Penta; Volvo Penta Nordamerika; KPI; Key Performance Indicators; DOS; Dealer Operating Standard;

    Abstract : Most companies want to measure the performance of various areas of their operations. By doing so, it is easier to identify weaknesses or problems and take action to improve the performance in those areas. READ MORE

  4. 3. Approaches of Aftermarket Services for Successful Customer Relations : A Study of Volvo Trucks de México S.A. de C.V.

    University essay from KTH/Industriell ekonomi och organisation

    Author : Anders Parmbro; [2004]
    Keywords : aftermarket; truck industry; customer relations; Volvo; Mexico; dealer operations; service management; relationship marketing; customer satisfaction; customer loyalty;

    Abstract : It has for many businesses, especially on competitive markets, become fundamental to offer augmented services around the core product, with the aim of building lasting and mutually beneficial relationships with the customers. The author of this thesis has investigated such services offered on the Mexican truck aftermarket. READ MORE