Essays about: "delivering quality service"

Showing result 1 - 5 of 33 essays containing the words delivering quality service.

1. 1. Value Stream Analysis of Online Deliveries at Ecommerce Department in a Logistic Company

   University essay from Jönköping University/JTH, Produktionsutveckling

   Author : Raghunandan Bangalore Rajanna; Harvind Prasad Nallaye karthikeyan; [2020]
   Keywords : Lean Production; Value Stream Mapping; Value stream analysis; Material and Information Flow; Cycle Time; Lead Time;

   Abstract : Lean production is one of the proven approaches for identifying and eliminating the activities that do not add value to the customers and delivering and provide the best possible quality service to customers. Implementation of lean is deemed to be feasible in any organization regardless of its size or industry background. READ MORE

3. 2. Autonomous Liquid Dispenser : A.L.D.

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : William Gan; Oliver Håkansson; [2020]
   Keywords : Mechatronics; Arduino; Autonomous Liquid Dispenser; Tilting; Ultraonic sensor; Linear actuator.; Mekatronik; Arduino; Vätskeautomat; Vinkel; Ultraljudsensor; Stegmotor.;

   Abstract : Our society has become more and more digitized and futuristic in the service sector. The urge of efficiency in order to maintain a stable income and profit is increasing in various businesses. One such business is the hotel and restaurant business which heavily relies on staff members being efficient. READ MORE

4. 3. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
   Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

   Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

5. 4. Multicast Communication for Increased Data Exchange in Data- Intensive Distributed Systems

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Felicia Schnell; [2018]
   Keywords : Distributed systems; Message handling; Multicast; Publish Subscribe; Electronic Warfare; Distribuerade system; Meddelandehantering; Multicast; Publish Subscribe; Telekrigföring;

   Abstract : Modern applications are required to handle and communicate an increasing amount of data. Meanwhile, distributed systems containing multiple computationally weak components becomes more common, resulting in a problematic situation. READ MORE

6. 5. Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Emil Åberg; Yeshodeep Khati; [2018]
   Keywords : IVR; AI; Customer Service; Banking; Customer Satisfaction; Wait time; TAM; Technology Acceptance Model; Sweden;

   Abstract : Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. READ MORE