Essays about: "e-service quality online shopping"

Found 5 essays containing the words e-service quality online shopping.

  1. 1. The Impact Of Three Factors Related To Online Shopping (Efficiency, E-service Quality, Brand Image) On Customer Satisfaction

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Yuhan Hou; Yuxuan Ma; [2022]
    Keywords : “Online shopping”; “Customer satisfaction”; “Effect”; “Efficiency”; “Service quality”; “Brand image”;

    Abstract : Background: Online shopping is now the most popular way to spend. It haschanged people's consumption habits. In this change, customer satisfaction hasplayed a crucial role. Therefore, this paper studies the impact of online shoppingon customer satisfaction. READ MORE

  3. 2. The effect of e-service quality on customer's e-satisfaction in online apparel stores : Within the Swedish context

    University essay from Jönköping University

    Author : Linnea Olofsson; Linn Andersson Karlström; [2022]
    Keywords : E-service quality; E-S-QUAL; Apparel; E-satisfaction; Online shopping; E-commerce;

    Abstract : In recent years, e-commerce has become an essential part of the global retail framework. The retail industry has undergone an essential conversion due to the rise of the Internet and the ongoing development of digitalization. READ MORE

  4. 3. Shopping on social media: : A qualitative study to explore Chinese consumers’ purchasing experience on WeChat

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Lingtao Gu; Feiyan Mu; [2018]
    Keywords : Word of mouth; E-service quality; Social media; WeChat; Qualitative study; China;

    Abstract : WeChat is a widely used multi-functional social media platform in China. The increasing number of WeChat users provides new possibilities and challenges for company marketing strategy. We draw literature from word-of-mouth (WOM) and e-service quality (e-SQ). READ MORE

  5. 4. Showroom the Future of Online Fashion Retailing 2.0 : Enhancing the online shopping experience

    University essay from Akademin för textil, teknik och ekonomi

    Author : Sandra Eneh; [2015]
    Keywords : showroom; online shopping; return; e-satisfaction; e-trust; e-service quality online purchase decision-making; product evaluation;

    Abstract : The following have been rectified in response to previous evaluation by examiner Olof Bruninge. -We have solely chosen qualitative methods in data collection and analysis by making use of data gathered from focus group workshop. The findings have been coded and analysed descriptively. READ MORE

  6. 5. E-Service Quality and Customer Satisfaction: A Study of Online Customers in Bangladesh

    University essay from Mittuniversitetet/Institutionen för samhällsvetenskap

    Author : Md. Hossen Miazee; Md Mostafizur Rahman; [2011]
    Keywords : ;

    Abstract : In twentieth century we have witnessed an extensive growth of internet based services, from small merchant to multi-organizations that are developing online services. Online delivery channel performing the e-service quality is the prime challenging concern that is the significant for customer satisfaction and their purchasing decision. READ MORE