Essays about: "erp importance"

Showing result 1 - 5 of 38 essays containing the words erp importance.

  1. 1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    University essay from Uppsala universitet/Människa-datorinteraktion

    Author : Rasmus Svensson; [2023]
    Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

  3. 2. Assessing cost-efficiency in a distribution network with different degrees of centralization : A case study at a Swedish pharmaceutical company

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Adam Thillberg; [2022]
    Keywords : Distribution network; Centralization; Cost-efficiency; Distributionsnätverk; Centralisering; Kostnadseffektivitet;

    Abstract : The supply chain is multilateral concept, involving all actors partaking in fulfilling customer requests. Within the supply chain, the outbound distribution network is key for achieving profitability as it has a direct effect on supply chain costs and on customer value. READ MORE

  4. 3. Ivermektinbehandling av svenska hästar naturligt infekterade med cyathostominer : utvärdering av effekt och egg reappearance period

    University essay from SLU/Dept. of Biomedical Sciences and Veterinary Public Health

    Author : Rebecca Lindfors; [2022]
    Keywords : små blodmaskar; liten blodmask; makrocykliska laktoner; avmaskning; anthelmintikaresistens; ERP; FECR;

    Abstract : Små blodmaskar, cyathostominer, är hästens vanligaste inälvsparasit. Parasiterna har en direkt livscykel som innefattar både ett frilevande stadium på betesmark samt utveckling och förökning inne i värddjuret. READ MORE

  5. 4. User Inclusion during ERP Implementations and its effects on Symbolic Adoption

    University essay from Linköpings universitet/Industriell ekonomi

    Author : Henrik Hörnlund; Johannes Ålander; [2021]
    Keywords : ERP; symbolic adoption; change management; user participation; user involvement; user inclusion; implementation success;

    Abstract : Having a modern Enterprise Resource Planning (ERP) system is seen as increasingly important if an organisation wants to compete in today’s business environment. The implementation of a new ERP system can result in added automatization and the replacement and/or coupling of legacy systems. READ MORE

  6. 5. ERP Usage and its Impact on Firm Performance : A Quantitative Study of Swedish SMEs

    University essay from Stockholms universitet/Företagsekonomiska institutionen

    Author : Alejandra Chavez; Michael Duberg; [2021]
    Keywords : ERP usage; SME; Firm performance; PLS; Post-implementation;

    Abstract : Purpose: In literature, there is not sufficient research of the impact of Enterprise Resource planning (ERP) usage on firm performance for small and medium sized Swedish companies. Therefore, the purpose of this paper is to provide clarifications regarding this topic by investigating two research questions: What factors drive ERP usage in small- and medium- sized Swedish enterprises? Does ERP usage affect Firm Performance in small- and medium- sized Swedish enterprises?  Design/Methodology/Approach: To approach our research questions 10 hypotheses are constructed based on previous studies. READ MORE