Essays about: "internal customer measurement"
Showing result 1 - 5 of 19 essays containing the words internal customer measurement.
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1. Integration of Advanced Product Quality Planning in Quality Preparation for an Original Equipment Manufacturer in the Automotive Industry : A Case Study at Volvo Group Trucks Operations Powertrain Production in Skövde
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälleAbstract : This study examines the development of Volvo Group Trucks Operations Powertrain Production (Volvo GTO PTP) in Skövde, focusing on the implementation of processes for new products intended for both internal and external customers. Previously, the company solely supplied products within the Volvo Group, functioning as an Original Equipment Manufacturer (OEM). READ MORE
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2. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions
University essay from Lunds universitet/Teknisk logistikAbstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE
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3. Measuring Customer Satisfaction - A study regarding measuring customer satisfaction at Volvo Penta's authorized dealers
University essay from Göteborgs universitet/Företagsekonomiska institutionenAbstract : Nowadays measuring customer satisfaction constitutes an important part of a company’s business since it provides valuable information about customers' expectations, preferences and experiences. By measuring customer satisfaction, a company can gain essential insights on how to improve their business. READ MORE
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4. Innovation strategies and performance distribution of ICT-industry’s companies
University essay from Stockholms universitet/Företagsekonomiska institutionenAbstract : In ICT industry, firms’ financial prosperity and growth are highly depended on innovation. The innovation provides competitive advantage and high performance for the ICT companies. READ MORE
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5. Pay For It and Love It More: A comparative study in marketing psychology between the two campaign methods Pay What You Want and Free
University essay from Lunds universitet/Institutionen för psykologiAbstract : This thesis examines whether the marketing procedure Pay What You Want (PWYW) has a stronger positive influence on a consumer’s attitude towards a product in relation to free product trials (FREE). This was studied on students of Lund University with the tool SC-IAT. READ MORE