Essays about: "internal customer service"
Showing result 1 - 5 of 121 essays containing the words internal customer service.
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1. Exploring servitization practices in the European Automotive industry: Cross-country case study between France and Sweden - A multiple case study
University essay from Göteborgs universitet/Graduate SchoolAbstract : This thesis contributes to the existing literature on servitization through a qualitative cross-country case study investigating the phenomenon in the automotive industry, focusing on the experiences of firms in France and Sweden. The current conceptualisation of servitization is limited in its ability to fully capture the complexity of the phenomena observed. READ MORE
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2. Evaluating the potential of circular food waste management : A focus on insect feed utilization
University essay from KTH/Hållbar utveckling, miljövetenskap och teknikAbstract : Approximately a third of all food produced globally is thrown away, causing both unnecessary environmental impact and unnecessary costs for producers and consumers. Food waste occurs in all steps in the supply chain, from primary production to retail stores, restaurants, and households. READ MORE
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3. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company
University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE
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4. Test Strategy for New Product Development : Specific actions to enhance overall test strategy at ABB Robotics
University essay from KTH/ProduktionsutvecklingAbstract : Testing is a crucial process for organizations to identify any defects, ensure high-quality standards, enhance customer experience, mitigate risks, and comply with regulations. With proactive identification and resolution of problems, efficient testing saves time, money, and effort, ultimately contributing to the organization's overall success. READ MORE
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5. Unwrapping the Customer Value concept and its application within an Industrial Manufacturing Firm : A Case Study within Husqvarna
University essay from KTH/Skolan för industriell teknik och management (ITM)Abstract : Traditional manufacturing companies were reliant on selling their product centred offerings towards customers. However, technological developments, volatile market environments as well as calls for more personalised experiences from customers, have made the traditional product-centred approaches less effective. READ MORE