Essays about: "literature review of customer satisfaction"

Showing result 1 - 5 of 43 essays containing the words literature review of customer satisfaction.

  1. 1. Chinese Cross-Border Online Shopping through Agents from Sweden –An Exploratory Study of the Determinants of

    University essay from Göteborgs universitet/Graduate School

    Author : Lei Yu Jiang; Nicole Kungel; [2017-06-30]
    Keywords : China; Sweden; cross-border online shopping; Daigou; customer satisfaction; repurchase intention; trust; country image; perceived social value; susceptibility to interpersonal influence;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  2. 2. Adopting a business model perspective for sustainable building

    University essay from Chalmers tekniska högskola/Institutionen för teknikens ekonomi och organisation

    Author : Badi Vasudev; [2017]
    Keywords : Business models; business model innovation; sustainability and sustainable development; sustainable construction and sustainable buildings;

    Abstract : The importance to sustainability in building sector become important mostly because of more energy consumption and usage of resources in construction of buildings. Business models with proper key elements for sustainable buildings has the capability to reduce the negative impact on environment and raise the economic and environmental benefits. READ MORE

  3. 3. The Right Way to do IT : Waste Identification and Reduction at Software Providers - a Case Study at Infor M3

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Adam Johansson; Jonathan Ryen; [2017]
    Keywords : Lean Software Development; Eliminate waste; Continuous improvement;

    Abstract : When delivering Software as a Service (SaaS), increased challenges regarding responsiveness and flexibility are introduced to software providers. In order to address these challenges and attain customer satisfaction, the Lean Software Development principle Eliminate waste can be applied. READ MORE

  4. 4. SALES-ORIENTED MINDSET IN A SERVICE-ORIENTED ENVIRONMENT : - Organizing customer service operations for higher quality and efficiency

    University essay from Umeå universitet/Företagsekonomi

    Author : Viktor Frisk; [2017]
    Keywords : Efficiency; Sales; Customer Service; Lean; TQM; Six Sigma;

    Abstract : Efficiency in the manufacturing industry is not a new phenomenon; Toyota andMotorola were to companies that early found a way to eliminate waste by inventing theefficiency models Lean and Six Sigma. For Sweden’s economy, the manufacturingindustry plays an important role in which the forestry industry accounts for around70,000 employees. READ MORE

  5. 5. Kommunikationens betydelse : en litteraturstudie om kommunikation mellan djurhälsopersonal och djurägare

    University essay from SLU/Dept. of Clinical Sciences

    Author : Eva-Karin Grönberg; [2016]
    Keywords : kommunikation; relation; empati; delaktighet; information;

    Abstract : Kommunikation med djurägare är en viktig del i djurhälsopersonalens arbetsuppgifter. Djurägare bedömer bland annat kvalitén på vården utifrån hur de bemöts och hur bra djurhälsopersonalen kommunicerar med dem. Kommunikation är ett komplext ämne med många aspekter att ta hänsyn till. READ MORE