Essays about: "literature review of customer satisfaction"

Showing result 1 - 5 of 42 essays containing the words literature review of customer satisfaction.

  1. 1. Chinese Cross-Border Online Shopping through Agents from Sweden –An Exploratory Study of the Determinants of

    University essay from Göteborgs universitet/Graduate School

    Author : Lei Yu Jiang; Nicole Kungel; [2017-06-30]
    Keywords : China; Sweden; cross-border online shopping; Daigou; customer satisfaction; repurchase intention; trust; country image; perceived social value; susceptibility to interpersonal influence;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  2. 2. The Right Way to do IT : Waste Identification and Reduction at Software Providers - a Case Study at Infor M3

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle; Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Adam Johansson; Jonathan Ryen; [2017]
    Keywords : Lean Software Development; Eliminate waste; Continuous improvement;

    Abstract : When delivering Software as a Service (SaaS), increased challenges regarding responsiveness and flexibility are introduced to software providers. In order to address these challenges and attain customer satisfaction, the Lean Software Development principle Eliminate waste can be applied. READ MORE

  3. 3. SALES-ORIENTED MINDSET IN A SERVICE-ORIENTED ENVIRONMENT : - Organizing customer service operations for higher quality and efficiency

    University essay from Umeå universitet/Företagsekonomi

    Author : Viktor Frisk; [2017]
    Keywords : Efficiency; Sales; Customer Service; Lean; TQM; Six Sigma;

    Abstract : Efficiency in the manufacturing industry is not a new phenomenon; Toyota andMotorola were to companies that early found a way to eliminate waste by inventing theefficiency models Lean and Six Sigma. For Sweden’s economy, the manufacturingindustry plays an important role in which the forestry industry accounts for around70,000 employees. READ MORE

  4. 4. Kommunikationens betydelse : en litteraturstudie om kommunikation mellan djurhälsopersonal och djurägare

    University essay from SLU/Dept. of Clinical Sciences

    Author : Eva-Karin Grönberg; [2016]
    Keywords : kommunikation; relation; empati; delaktighet; information;

    Abstract : Kommunikation med djurägare är en viktig del i djurhälsopersonalens arbetsuppgifter. Djurägare bedömer bland annat kvalitén på vården utifrån hur de bemöts och hur bra djurhälsopersonalen kommunicerar med dem. Kommunikation är ett komplext ämne med många aspekter att ta hänsyn till. READ MORE

  5. 5. Uncovering Hidden Needs in Ground Engineering: Case Study of LKAB Wassara

    University essay from KTH/Maskinkonstruktion (Inst.)

    Author : Igor Kordas; [2016]
    Keywords : Hidden needs; customer satisfaction; ground engineering; Outtalade behov; kundnöjdhet; grundläggnning;

    Abstract : This thesis stemmed from the need for better understanding of the ground engineering market by LKAB Wassara - an innovative company that developed a novel technology of hydraulic DTH-drilling; and from the insight that achieving customer satisfaction through fulfilment of hidden needs in the construction industry is a promising yet challenging endeavour.  The challenge addressed in this thesis is twofold: firstly, the conventional market studies often lead to the hidden customer needs being lost, while these needs are important for product innovation; and secondly, there is a lack of case studies exploring the explicit or hidden needs in the construction business that might be partially explained by complexity of interrelations of products, services and stakeholders inherited to the construction market. READ MORE