Essays about: "maintain customer relation"

Showing result 1 - 5 of 17 essays containing the words maintain customer relation.

  1. 1. Financial Technology's effect on the Swedish banking Industry - A study on competition and competitive strategies

    University essay from Lunds universitet/Produktionsekonomi

    Author : Douglas Wilsby; Knut Winström; [2023]
    Keywords : FinTech; competition; competitive strategy; digitalisation; technology; Open Banking; Strategy; Business model; Digital.; Technology and Engineering;

    Abstract : Titel: Financial Technology's effect on the Swedish banking Industry - A study on competition and competitive strategies Authors: Douglas Wilsby, Industrial Engineering 2018, LTH; Knut Winström, Mechanical Engineering 2018, LTH Supervisor: Ingela Elofsson, Division of Production Management at Faculty of Engineering LTH Background: The rapid advancement of technology has the potential to disrupt established industries, including the banking sector. Companies that fail to adapt to technological shifts risk losing their competitive advantage and face challenges. READ MORE

  3. 2. Sågverkens syn på granbarkborreskadat virke i södra Sverige – användningen och framtiden

    University essay from SLU/School for Forest Management

    Author : Reinder De Vries; Erik Sjöberg; [2022]
    Keywords : blånadssvamp; sågad trävara; insektsangrepp;

    Abstract : Granbarkborreskadat virke har länge varit ett faktum för markägaren men också för skogsföretagen och sågverken. Skogsföretagen vill behålla en god relation med leverantörerna, det vill säga skogsägarna, och känner sig därför tvungna att köpa in sämre virke som håller sämre kvalitéer. READ MORE

  4. 3. Customers’ return reasons and preferences about product-oriented tools : An exploratory mixed methods research in a fashion e-commerce context

    University essay from Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Author : Maria Zetterberg; Ellinor Lönnström; Filippa Bäckegren; [2020]
    Keywords : e-commerce; returns management; fashion; product returns; return reasons; product-oriented tools;

    Abstract : Purpose: The purpose of this study is to explore whether customers’ return reasons differ between product groups and if their e-commerce experience is related to the return reasons. Moreover, we test if customers’ e-commerce experience is related to whether they refrain from ordering apparel when there is a perceived absence of information, and what product-oriented tools they prefer when purchasing apparel online. READ MORE

  5. 4. Customer’s perceptions in Last-mile delivery service

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Ngoc Anh Trinh; [2019]
    Keywords : Last-mile delivery; logistics service quality; perceived value; satisfaction; loyalty; hierarchical construct.; Social Sciences;

    Abstract : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. READ MORE

  6. 5. Milk as a Service : Exploring the Concepts of Servitization and Digitalization in the Business Model of an Incumbent Manufacturing Firm

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Matilda Furberg; Anna Naumburg; [2019]
    Keywords : Servitization; Digitalization; Business Model Innovation; Value Creation; Tjänstefiering; digitalisering; affärsmodellsinnovation; värdeskapande;

    Abstract : Due to digitalization as a technology shift, many incumbent manufacturing firms face challenges to maintain their position on the market. One solution to tackle this technology shift is by servitization, which has shown great opportunities for value creation in various industries. READ MORE