Essays about: "managing complaints"

Found 4 essays containing the words managing complaints.

  1. 1. ENTERPRISE RESOURCE PLANNING SYSTEMS, BUSINESS PERFORMANCE AND USERS COMPLAINTS

    University essay from Avdelningen för ekonomi

    Author : Andreas Restemis; Lovelyn Okpor; [2013]
    Keywords : ERP; user perspective; advertised versus realized benefits; user complaints;

    Abstract : Introduction: Enterprise recourse planning (ERP) is a system that combines software, hardwareand people to manage information The aim of this study is to investigate ERP systems effect onbusiness performance (advertised vs. realized benefits) and user’s complaints. READ MORE

  3. 2. Bank Challenges – The Impact of Influential Stakeholders and a Dynamic Environment

    University essay from Akademin för ekonomi, samhälle och teknik

    Author : Johanna Russo; Sara Pierre; [2013]
    Keywords : ;

    Abstract : Title: Bank Challenges – The Impact of Influential Stakeholders and a Dynamic Environment Date: June 5th, 2013 Institute: School of Business, Society and Engineering, Mälardalen University Classification: Master Thesis in Business Administration, 15 ECTS Authors: Sara Pierre and Johanna Russo Tutor: Carl G. Thunman Keywords: Bank, banking sector, stakeholders, financial market, environment, environmental factors, bank activities and change. READ MORE

  4. 3. Implementation and role of device management Solutions to the end users

    University essay from Datateknik

    Author : Victor Kanayo Egbeni; [2009]
    Keywords : ;

    Abstract : This research is based on consumer complaints with respect to recently purchased consumer electronics. This research document will investigate the instances of development and device management as a tool used to aid consumer and manage consumer’s mobile products in order to resolve issues in or before the consumers is aware one exists. READ MORE

  5. 4. Implementing Resuspension Potential Method to Optimise Mains Cleaning Program Case study: Yarra Valley Water, Melbourne, Australia

    University essay from Lunds universitet/Avdelningen för Teknisk vattenresurslära

    Author : Sandra Kjellberg; [2007]
    Keywords : discolouration; turbidity; Customer complaints; RPM; mains cleaning program; soil mechanics; hydraulic engineering; Civil engineering; offshore technology; Väg- och vattenbyggnadsteknik; Technology and Engineering;

    Abstract : Routine cleaning of water mains is commonly employed by water utilities around the world as a proactive means of managing common water quality issues. When employed correctly, water mains cleaning can be effective in removing loosely deposited sediments and bio films that cause water discolouration, coliform regrowth and unpleasant tastes and odours. READ MORE