Essays about: "private branch exchange"

Showing result 1 - 5 of 8 essays containing the words private branch exchange.

  1. 1. A self-serviced price calculator for modern IT services

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Sandra Olsson; Elin Nilsson; [2017]
    Keywords : Usability; user experience; UX; prototype; communication system; private branch exchange; PBX; user license; quotation.; Technology and Engineering;

    Abstract : As online shopping continues to increase in popularity, more and more pressure is put on businesses to reevaluate which of their services that can be sold from a web- site. While the telecom market for businesses still only use expert salespersons to describe and put a price on their services, innovative companies such as Telavox are looking into new ways of exposing more of their information online. READ MORE

  3. 2. Skill based routing in telephone exchanges

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Henrik Edlund; Mikael Nilsson; [2017]
    Keywords : skill based routing; remote testing; usability; PBX private branch exchange ; prototyping; Telavox; Technology and Engineering;

    Abstract : Private branch exchange systems have been used to connect clients with enterprises for over 40 years and have over time progressed from manual switchboards to modern, internet based technologies. Despite technological progress, many clients still feel great frustration when contacting customer service, not being able to reach the person they seek. READ MORE

  4. 3. Service Improvements for a VoIP Provider

    University essay from KTH/Kommunikationssystem, CoS

    Author : Zhang Li; [2009]
    Keywords : VoIP; SIP; Asterisk; Symbian; JavaEE; JBoss; DoD;

    Abstract : This thesis project is on helping a Voice over Internet Protocol (VoIP) service provider by improving server side of Opticall AB's Dial over Data solution. Nowadays, VoIP is becoming more and more popular. People use VoIP to call their family and friends every day. READ MORE

  5. 4. Developing a Mobile Extension Application : OptiCaller Application and Provisioning System

    University essay from KTH/Kommunikationssystem, CoS

    Author : Tao Sun; [2009]
    Keywords : Cost-saving; DoD; Java; JBoss; MEX; Provisioning; Symbian;

    Abstract : Today companies (especially large companies whose employees make a lot of international business trips) often have very large telephone bills. While international roaming technically works with GSM, the cost of phone calls from one country to another are often much higher than calls within a country. READ MORE

  6. 5. En lyckad affärsrelation? : två fallstudier

    University essay from SLU/Dept. of Forest Products

    Author : Marie Ericsson; [2007]
    Keywords : affärsrelationer; förtroende och engagemang; informationsutbyte;

    Abstract : This study has investigated what makes a business relation satisfactory. The purpose is to distinguish the factors that are relevant to a functioning cooperation relationship between sawmills and DIY-stores. The theoretical framework is primarily based on long-term business relationships. READ MORE