Essays about: "quality in service industry thesis"

Showing result 1 - 5 of 140 essays containing the words quality in service industry thesis.

  1. 1. Inside the Future of Shopping Malls - Logistics Approaches for Enhancing the Collection Efficiency of Online Retail Orders from Shopping Malls by Delivery Agents

    University essay from Göteborgs universitet/Graduate School

    Author : Julia Krajka; Kaisa Nordlund; [2023-07-03]
    Keywords : Urban Logistics; Retail; Shopping Malls; Gig Economy; Last Mile Delivery; E-commerce; Automation; Micro-hubs; Parcel Lockers; Consumption Behavior; Stakeholder Management;

    Abstract : Background: The rise of e-commerce has revolutionized the retail industry, with consumers now able to purchase goods online and receive their orders promptly at their doorstep. The COVID-19 pandemic has accelerated this trend, leading to traditional retailers reimagining their strategies and embracing omnichannel approaches to meet the growing demand for fast deliveries. READ MORE

  3. 2. Service quality in telemedicine : A service evaluation of Europe's largest digital healthcare provider

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Joseph Harb; [2023]
    Keywords : Service quality; Consumer satisfaction; Telemedicine; KRY; SERVQUAL;

    Abstract : Purpose - This thesis strives to conduct a service quality evaluation of the telemedicine provider KRY to find out what factors in telemedicine service are influencing the performance the most. The research uses KRY as a reference point to find the factors in said service provider but also to help the entire industry of digital healthcare. READ MORE

  4. 3. A Holistic Framework for Analyzing the Reliability of IoT Devices

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Leonardo Manca; [2023]
    Keywords : Canvas Learning Management System; Docker containers; Performance tuning Performance tuning; Internet of Things IoT ; Reliability; Failure rate; Availability; Comprehensive framework; IoT architecture; Failure modes; Reliability Block Diagram RBD ; Prestandajustering; Sakernas internet IoT ; Tillförlitlighet; Felfrekvens; Tillgänglighet; Heltäckande ramverk; IoT-arkitektur; Felfunktioner; Till-förlitlighetsblockdiagram RBD Canvas Lärplattform; Dockerbehållare; Prestandajustering;

    Abstract : In the rapidly evolving landscape of the Internet of Things (IoT), ensuring consistency and reliability becomes a top priority for a seamless user experience. In many instances, reliability is assessed through Quality of Service (QoS) metrics, sidelining traditional reliability metrics that thrive on time-dependent failure rates. READ MORE

  5. 4. Ray-tracing Based Investigations on the Deployment of RISs in Indoor Scenarios

    University essay from Lunds universitet/Institutionen för elektro- och informationsteknik

    Author : Swaroop Divya Sai Prem Nambala; Dexin Kong; [2023]
    Keywords : Reconfigurable intelligent surface; RIS; optimization; Ray-tracing; Mixed integer linear programming MILP ; Complex impulse response; Wireless Insite.; Technology and Engineering;

    Abstract : Reconfigurable intelligence surface (RIS) is a promising candidate technology for future 6G wireless communication systems. In existing communication systems, the network operators are unable to control the propagation environment, which causes significant limitations on communication performance. READ MORE

  6. 5. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Fareed Ahmedi; Mustafa Al Salhi; Felix Huynh; [2023]
    Keywords : SF Bio; Movie theaters; Cinema; Leisure Service; Servicescape; Strategic Roles of Servicescape; Three Dimensions of Servicescape; Five Servicescape Factors;

    Abstract : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. READ MORE