Essays about: "role of employees and customer in service delivery"

Showing result 1 - 5 of 6 essays containing the words role of employees and customer in service delivery.

1. 1. Adaptation of Shipment Consolidation and Distribution Network Design to Omni-channel Retailing

   University essay from Lunds universitet/Teknisk logistik

   Author : Johan Deniz; Martin Månsson; [2019]
   Keywords : Technology and Engineering;

   Abstract : Title: Adaptation of shipment consolidation and distribution network design to omni-channel retailing Authors: Johan Deniz, Martin Månsson Supervisor: Joakim Kembro, Department of Industrial Management and Logistics, Faculty of Engineering, Lund University Problem description: Global retailers tend to have complex distribution networks. A part of the complexity stems from trade-offs in deciding which distribution mode to choose when transporting goods from the suppliers to the customers. READ MORE

3. 2. The role of customers on the co-creation of Service Climate in a restaurant setting: A Qualitative Study

   University essay from Umeå universitet/Företagsekonomi

   Author : Utsav Sinnya; [2014]
   Keywords : Service climate; Value co-creation; Service-dominant logic; Social interaction; Customer Experiences and drivers of experiences; Influence of customer behaviors in co-creation of service delivery;

   Abstract : The benefits of customer co-creation of value in the service delivery process have been well established through recent literatures. However, despite the fact that there has been an increase in the awareness of the importance of customer behaviors in the service delivery process, little research has been done to investigate the role of customers and their influence in co-creating the service climate within organizations. READ MORE

4. 3. The Employees' Roles on Service Delivery : Case Study on Haibin Hotel & Westin Hotel in China

   University essay from Avdelningen för ekonomi

   Author : Zhiman Liang; Xin Ye; [2010]
   Keywords : People; Service culture; Human resource strategy; Employee; Service delivery; Hotel;

   Abstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE

5. 4. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

   University essay from Institutionen för ekonomi

   Author : Duoli Chen; Minxuan Yu; [2009]
   Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

   Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE

6. 5. The influence of People : The Service Marketing benefits of training

   University essay from Handelshögskolan vid Umeå universitet

   Author : Emma Spetz; Laurence Butler; [2008]
   Keywords : Service Marketing; Training; Internal Marketing; Human Relations Management; Internal Branding; Service Quality;

   Abstract : In the past years the competition in the restaurant trade in Umeå is increasing. There is more choice for the customers and thereby the restaurants have to work harder to attract customers. One way is to Market themselves differently. In this research we are studying one way of diversifying Service Marketing, namely through people. READ MORE