Search for essays about: "satisfaction analysis"

Showing result 1 - 5 of 83 essays containing the words satisfaction analysis.

  2. 1. Maintaining Quality of Information Technology Service in an organization

    University essay from Linnéuniversitetet/Institutionen för datavetenskap, fysik och matematik, DFM

    Author : Deepak Shrestha; [2010]
    Keywords : Quality; Information Technology Services; User Satisfaction;

    Abstract : Optimized quality of IT services are those which need pre-analysis of users’ requirements, service provider’s capabilities as well as service specification and standardization. For any organization, maintaining of quality of IT service has become one of the key challenges which holds a significance importance to users’ satisfaction. READ MORE

  4. 2. Interface between the Marketing and Sales and Product development departments : A case study

    University essay from Högskolan i Jönköping/JTH, Industriell organisation och produktion; Högskolan i Jönköping/IHH, Informatik

    Author : Paraskeva Spasova; Sebastian Wlazlak; [2010]
    Keywords : Marketing and Sales; Product Development; Interface; Integration; Information System; Internal Service Quality; Internal Customer Satisfaction;

    Abstract : Globalization creates for companies’ new opportunities for business development, as well as new challenges. One of the most prevailing challenges is the ability to create new products and services in accordance to diverse customer needs and requirements, as well as implementation of new technologies in future lines of products. READ MORE

  5. 3. Breaking the Customer Code : A model to Translate Customer Expectations into Specification Limits

    University essay from Linköpings universitet/Institutionen för konstruktions- och produktionsteknik

    Author : Ruben Gregorio; [2010]
    Keywords : Customer satisfaction; Service industries; Six Sigma; Specification Limits; Kano model;

    Abstract : Today, firms compete with services rather than goods. Large service organizations are beginning to use Six Sigma as continuous improvement tool. An important part of the Six Sigma methodology is the calculation of number of defects in the process, i.e. READ MORE

  6. 4. A KMS Success Model : Investigating a Consulting Company’s Knowledge Management System and the Influence of Personalization and Codification

    University essay from Högskolan i Jönköping/Högskolan i Jönköping/Högskolan i Jönköping/Internationella HandelshögskolanIHH, FöretagsekonomiHögskolan i Jönköping; Högskolan i Jönköping/Högskolan i Jönköping/Högskolan i Jönköping/Internationella HandelshögskolanIHH, FöretagsekonomiHögskolan i Jönköping; Högskolan i Jönköping/Högskolan i Jönköping/Högskolan i Jönköping/Internationella HandelshögskolanHögskolan i JönköpingIHH, Företagsekonomi

    Author : Christoffer Lumsden; Emil Backlund; Oliver Ihloff; [2010]
    Keywords : Knowledge Management; Knowledge Management System; Consulting Company; Codification; Personalization;

    Abstract : AbstractPurpose – The purpose of this paper is to investigate the success of a consulting agency’s KMS, examine the relationships between the factors constituting to its success, and explore possible effects of the knowledge management strategies codification and personalization on these correlations.Design/methodology/approach – This paper is a case study researching a Swedish consulting company’s KMS success using a KMS success model by Wu & Wang (2006). READ MORE

  7. 5. Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.

    University essay from Umeå universitet/Handelshögskolan vid Umeå universitet; Umeå universitet/Handelshögskolan vid Umeå universitet

    Author : Daniel Chingang Nde; Paul Lukong; [2010]
    Keywords : SERVQUAL Model; Service Quality; Customer Satisfaction;

    Abstract : Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. READ MORE