Essays about: "service quality SERVQUAL Questionnaire"

Showing result 1 - 5 of 9 essays containing the words service quality SERVQUAL Questionnaire.

  1. 1. Understanding Customer Value in SAP Enterprise Mobility : An exploratory study to identify value drivers in the German enterprise mobility industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Jur van de Graaf; [2014]
    Keywords : customer value; business-to-business marketing; enterprise mobility; IT; SERVQUAL; service quality; price;

    Abstract : The goal of this research was to explore what the value drivers are in SAP Enterprise Mobility. On the basis of existing literature a model was created that predicts customer value in this particular industry. READ MORE

  2. 2. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

    University essay from Linnéuniversitetet/Ekonomihögskolan, ELNU; Linnéuniversitetet/Ekonomihögskolan, ELNU; Linnéuniversitetet/Ekonomihögskolan, ELNU

    Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
    Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

    Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE

  3. 3. Educational Service Quality in Sweden : A perspective of students from the BRIC countries

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Amanda Ekström; Shu Liu; Djavid Beljulji; [2011]
    Keywords : Educational Service Quality; induction of tuition fee; SERVQUAL; BRIC countries; zone of tolerance;

    Abstract : The induction of the tuition fee for higher education in Sweden for students arriving from outside the European Economic Area will affect Swedish universities and in particular Jönköping University considering its position on the educational market as one of the most international universities in Sweden. This, in combination with the BRIC countries’ expanding economies, has inspired the researchers to examine how these four countries experience the educational service quality offered by Jönköping University. READ MORE

  4. 4. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Oladayo ODUJOBI; [2011]
    Keywords : Customer Service; SERVQUAL; service Quality;

    Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE

  5. 5. The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT; Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : Andrey Mikhailov; Kungaba Cedric Pefok; [2010]
    Keywords : SERVQUAL; service quality; customer satisfaction; technology; self-service; coproduction; cocreation; service dominant logic; public transportation; customer complaints;

    Abstract : Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. READ MORE