Essays about: "service quality SERVQUAL Questionnaire"
Showing result 6 - 10 of 12 essays containing the words service quality SERVQUAL Questionnaire.
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6. Educational Service Quality in Sweden : A perspective of students from the BRIC countries
University essay from IHH, FöretagsekonomiAbstract : The induction of the tuition fee for higher education in Sweden for students arriving from outside the European Economic Area will affect Swedish universities and in particular Jönköping University considering its position on the educational market as one of the most international universities in Sweden. This, in combination with the BRIC countries’ expanding economies, has inspired the researchers to examine how these four countries experience the educational service quality offered by Jönköping University. READ MORE
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7. Service Quality Relevance in Nigeria : Evidence from Zain Mobile
University essay from Blekinge Tekniska Högskola/Sektionen för managementAbstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE
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8. The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction
University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och ITAbstract : Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. READ MORE
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9. Clients’ Perspectives Toward Audit Service Quality of the Big 4 inThailand
University essay from Fakulteten för ekonomi, kommunikation och ITAbstract : Purpose The purpose of this thesis is, firstly, to investigate clients’ perspective toward the Big 4’s financial audit service quality. Secondly, the gaps between clients’ perceptions and expectations of audit service quality provided by the Big 4 audit firms will be studied. READ MORE
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10. Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.
University essay from Handelshögskolan vid Umeå universitetAbstract : Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. READ MORE
