Essays about: "service quality and customer satisfaction questionnaire"

Showing result 16 - 20 of 40 essays containing the words service quality and customer satisfaction questionnaire.

  1. 16. Customer Satisfaction in the Higher Education Industry

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Ann-Christin Fischer; Punyasooree Suwunphong; [2015]
    Keywords : customer satisfaction; service quality; service marketing; international stu- dents; higher education; culture shock; Mathematics and Statistics;

    Abstract : Abstract Introduction: Understanding customer satisfaction is a central objective of organiza- tions. Besides, satisfaction is an indicator of how customers perceive the quality of an offered product or service. READ MORE

  3. 17. The link between consumer perception and satisfaction : A comparative study of shopping malls and city centres 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Isabelle Lundmark; Joanna Mainaud; Katarina Sjögren; [2014]
    Keywords : Perception; Consumer Customer satisfaction; Choice and Store variety; Convenience; Facilities; Social; Service Quality; Atmosphere;

    Abstract : Background: It is a known phenomenon that when external shopping malls arise next to cities the business of the city centres can be affected. This situation occurs since many years and in various places in the world, even Sweden. READ MORE

  4. 18. Assessment of Business Process Reengineering Implementation and Result within Ethiopian Ministry of Health and Gambella Regional Health Bureau Contexts

    University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikation

    Author : Samuel Hagos; [2012]
    Keywords : Key Words: Assessment of BPR Implementation; Business Process; BPR Implementation in Ethiopia; Civil Service Institutions of Ethiopia;

    Abstract : For many years, the tight bureaucratic and task centered approaches of civil service institutions of Ethiopia led to fragmentation, overlap and duplications of efforts than being responsive, flexible and customer focus. To this end, Business Process Reengineering (BPR) has been considered as a government sector technique to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, become responsive, flexible and customer focus. READ MORE

  5. 19. Djurägarens upplevelse av djursjukskötarens bemötande vid besöket på kliniken

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Emma Hillgren; [2012]
    Keywords : bemötande; djurägare; kommunikation; serviceyrke; djursjukvård;

    Abstract : Veterinary medicine is not merely an area of occupation but also an area of business. In a business the customer service is its identity and brand and more importantly what makes the client choose and recommend the clinic to other potential customers. The licensed veterinary nurse is habitually the one who first meets the clients at the clinic. READ MORE

  6. 20. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

    University essay from Ekonomihögskolan, ELNU

    Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
    Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

    Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE