Essays about: "service quality delivery and customer satisfaction"

Showing result 1 - 5 of 15 essays containing the words service quality delivery and customer satisfaction.

  1. 1. Customer Satisfaction Drivers for Industrial Vending Systems : Evidence from the Manufacturing Industry

    University essay from Högskolan i Gävle/Företagsekonomi; Högskolan i Gävle/Företagsekonomi

    Author : Anna Backer-Meurke; Tove Gioeli; [2017]
    Keywords : Industrial Vending Systems; Industrial Product-Service Systems; Service Quality; Value Co-creation; Customer Satisfaction; Commitment; Trust;

    Abstract : Problem: Development of a firm’s offering is a vital weapon for competition. Obtaining knowledge on customer expectations and translating those into product development and superior service delivery is surrounded by prioritisation decisions. READ MORE

  2. 2. Scan to Satisfaction : A qualitative approach: How the self-scanning technology affects the customer participation process and its outcomes.

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Carlotta Rathsack; Maximilian Hoffmann; [2016]
    Keywords : Technology; SST; Sweden; grocery retail; customer perspective; customer behavior; customer participation; customer satisfaction; service-marketing;

    Abstract : AbstractIn a constantly changing retail market environment, in which technology is observed as a key to strengthening the competitive advantage of the companies, self-service technology is in the center of the customer participation, and its resulting benefits are the task of this research to identify them. A few researchers have conducted a qualitative approach to understand the relationship between customer participation and its outcomes, customer satisfaction and customer loyalty. READ MORE

  3. 3. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  4. 4. How to deliver quality service : in Swedbank AB Gävle City

    University essay from Högskolan i Gävle/Avdelningen för ekonomi; Högskolan i Gävle/Avdelningen för ekonomi

    Author : Qian Wang; Xiao Sisi; [2011]
    Keywords : delivering quality service; HR strategy; demand and capacity; Swedbank AB Gävle City;

    Abstract : Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service.Method: conduct the research in a qualitative method, mainly with interviews and questionnaires. READ MORE

  5. 5. The employee’s role in service delivery : the comparative case study of Posten Sweden and China Post

    University essay from Högskolan i Gävle/Avdelningen för ekonomi; Högskolan i Gävle/Avdelningen för ekonomi

    Author : Jiani Yang; Qiyun Zheng; [2011]
    Keywords : Employee training; employee satisfaction; customer satisfaction; service recovery; Posten Sweden; China Post; e-commerce;

    Abstract : This study can be used by Posten Sweden and China Post to understand their situation and the facts regarding service quality and the difference between the two. This study will also provide useful information for other post or logistic institutions... READ MORE