Essays about: "service quality delivery and customer satisfaction"

Showing result 16 - 20 of 25 essays containing the words service quality delivery and customer satisfaction.

1. 16. E-Service Quality and Customer Satisfaction: A Study of Online Customers in Bangladesh

   University essay from Mittuniversitetet/Institutionen för samhällsvetenskap

   Author : Md. Hossen Miazee; Md Mostafizur Rahman; [2011]
   Keywords : ;

   Abstract : In twentieth century we have witnessed an extensive growth of internet based services, from small merchant to multi-organizations that are developing online services. Online delivery channel performing the e-service quality is the prime challenging concern that is the significant for customer satisfaction and their purchasing decision. READ MORE

3. 17. Role of Information Technology in Lean Enterprise Systems

   University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

   Author : Sayed Payam Dadkhah; Bhaskar Dubbaka; [2010]
   Keywords : lean; information technology; IT; lean-it; enterprise; quality;

   Abstract : With the fast a growth of the global economy and the competition in the world, all business enterprises are trying to deliver their products at the lowest possible price and at high quality. At the same time businesses should run in profit. This is possible by reducing waste and introducing new technology like information technology (IT). READ MORE

4. 18. 'Online Shopping’ Customer Satisfaction and Loyalty in Norway

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Pervaiz Ali and Sudha Sankaran; [2010]
   Keywords : Online shopping; Customer satisfaction; Loyalty; E-commerce; Norway;

   Abstract : The primary goal of this research is to analyze the customer satisfaction and loyalty of the online customers in Norway. The theoretical framework discusses in brief about the effects of customer loyalty and retention on customer satisfaction. READ MORE

5. 19. The Aronda "Black Box" - Bridging the Gap of Mistrust in Insurance Service Relationships : A Study of Damage Adjustment as a Critical Episode

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : William Kumassah; Mevludin Mujcinovic; [2010]
   Keywords : Service and Relationship management and marketing; relationship quality; critical incidents; damage adjustment; customer satisfaction; customer retention; insurance service relationship; perceived quality; service encounters; perceived quality; private insurances;

   Abstract : Problem: The nature of insurances, and indeed the customer-provider relationship in insurance services, lends itself to distinctive characteristics. These characteristics have particular implications on overall perceived service and relationship quality, and thus customer retention. READ MORE

6. 20. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

   University essay from Institutionen för ekonomi

   Author : Duoli Chen; Minxuan Yu; [2009]
   Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

   Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE