Essays about: "service quality in airlines"

Showing result 1 - 5 of 7 essays containing the words service quality in airlines.

1. 1. Progressive Web Application versus Native Application for Flight Bookings : An Evaluation of the Advantages and Disadvantages of Native Mobile Applications and Progressive Web Applications

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Malin Jauad Almeida Marques; [2022]
   Keywords : Progressive Web Application; Native Application; Mobile Application; User Experience; Progressiv Webbapplikation; Nativ Applikation; Mobilapplikation; Användarupplevelse;

   Abstract : There are many ways of implementing an application, and the choices of how to cater to the specific needs of a customer are many. Today, one of the major decisions made when developing an application is whether to implement a native or web-based solution. Each of these alternatives comes with its own set of advantages and disadvantages. READ MORE

3. 2. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
   Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

   Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

4. 3. The Consequences of Consumer Brand Hate - A Case Study of Anti-branding Websites in the Airline Industry

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Lisa Scheider; Brittany Purkis; [2016]
   Keywords : Brand Hate; Anti-branding; Airline Industry; Consumer Brand Relationship CBR ; Consumer Complaint Behavior; Brand Avoidance; Consumer Dissatisfaction; Customer Service Quality.; Business and Economics;

   Abstract : Title: The Consequences of Consumer Brand Hate: A Case Study of Anti-branding Websites in the Airline Industry Seminar Date: May 30, 2016 Course: BUSN39 - Degree Project in Global Marketing Authors: Brittany Purkis, Lisa Scheider Advisor: Annette Cerne Keywords: Brand Hate, Anti-branding, Airline Industry, Consumer Brand Relationship (CBR), Consumer Complaint Behavior, Brand Avoidance, Consumer Dissatisfaction, Customer Service Quality. Purpose: The purpose of the study is to draw further understanding and investigate the hate relationship between a particular company and consumers and to develop theory in this area of study that has grown in relevance. READ MORE

5. 4. Visualising and scaling information in a flight operations schedule

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Omar Khan; Birger Hedberg Olsson; [2012]
   Keywords : interaction design; usability evaluation; usability design; scalability; user interface; scheduling; air traffic control; Technology and Engineering;

   Abstract : Flygprestanda AB supplies IT services for airline operations, management and control. The system delivered to facilitate this is the Flight Operation Control System or FOCS. This thesis addresses the Schedule View service included in the FOCS system. The Schedule View is a tool where the user gets an overview of aircrafts and planned flights. READ MORE

6. 5. Service Quality and Customer Preferences : A study of interactional service quality in the airline industry

   University essay from Handelshögskolan vid Umeå universitet

   Author : Markus Lindberg; Emma Löfgren; [2009]
   Keywords : Service quality; interaction; airline industry; emotional labor;

   Abstract : In recent years, large efforts have been put on enhancing effectiveness in organizations. No resources are dispensable, and a dollar saved is a dollar earned. This is probably something that is rather easy to compute and control within the production sector. READ MORE