Essays about: "service quality in private sector"

Showing result 1 - 5 of 20 essays containing the words service quality in private sector.

  1. 1. Hållbarhetscertifiering : effekter på värdekedjan av byggmaterial

    University essay from SLU/Dept. of Forest Economics

    Author : Sofia Andersson; [2023]
    Keywords : effekter på värdekedjan; fallstudie; frivilliga hållbarhetscertifieringar för byggnader i Sverige; hållbar utveckling; ; standarder;

    Abstract : En av vår tids stora utmaningar handlar om att möta klimatkrisen och ökade krav på levnadsstandard hos en växande global befolkning. Allt fler flyttar från rurala till urbana områden, vilket pressar bostadsmarknader världen över. READ MORE

  3. 2. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

    University essay from Göteborgs universitet/Graduate School

    Author : Sakina Adnan; [2022-07-15]
    Keywords : Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

    Abstract : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. READ MORE

  4. 3. Service Innovation Framework In Complex Healthcare System

    University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

    Author : Rahul Lochab; [2021]
    Keywords : innovation; healthcare; service innovation;

    Abstract :  In the last two decades, Innovation in healthcare has brought about a significant transition from the conventional methods relating to activities within the healthcare system such as medical record journaling and patient diagnosis and additionally to the way clinical care is delivered to the patients. Service innovation as opposed to product innovation is the integration or positive increment of new or existing services cumprocesses in the system through the introduction of new methods, techniques, or abstract services. READ MORE

  5. 4. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Deepika Dronamraju; [2018]
    Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

    Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

  6. 5. How managers, academics and students use performance information under conditions of conflicting institutional logics and ambiguity : A case study of a Swedish university

    University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle

    Author : Mattias Sandgren; [2017]
    Keywords : Public sector; management control systems; university sector; higher education; performance information; institutional logic; ambiguity; decision-making;

    Abstract : A “new public sector” arose during 1980-1990s because of the pressure to utilize public funds more efficiently. The change is commonly known as New Public Management (NPM) and initiated a change towards private sector accounting technology, logics and a series of other management tools. READ MORE