Essays about: "servicekvalitet"

Showing result 1 - 5 of 25 essays containing the word servicekvalitet.

  1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 2. Mobile Traffic Classification and Multi-Cell Base Station Control for Energy-Efficient 5G Networks

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Cai Tianzhang; [2023]
    Keywords : ;

    Abstract : The global energy consumption of mobile networks is rapidly increasing due to the exponential growth of mobile network traffic. The advent of next-generation cellular technologies such as fifth-generation (5G) and beyond promises higher network throughput and lower latency but also demands higher power consumption for its denser base station (BS) deployment and more energy-intensive processors. READ MORE

  4. 3. Analysis of Performance Parameters for Service Assurance in Radio Access Networks

    University essay from KTH/Hälsoinformatik och logistik

    Author : Daryell Raymat; Mohammed Chaker; [2023]
    Keywords : Key performance indicator in networks; python; data visualisation; cellular network; self-health care; machine learning; Telenor; parameter analysis.; Nyckelprestandaindikator i nätverk; python; datavisualisering; mobilnätverk; själv-hälsovård; maskininlärning; Telenor; parameteranalys.;

    Abstract : During the thesis project, an evaluation tool was developed for Telenor. This tool identifies the most reliable cell within a site based on its standard deviation and systematically ranks the performance of each cell using key performance indicators (KPIs). READ MORE

  5. 4. SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm

    University essay from KTH/Fastighetsföretagande och finansiella system

    Author : David Lindström; [2023]
    Keywords : PropTech; Smart Buildings; Smart Real Estate; Property Management; Service Quality; Customer Experience; Tenant Satisfaction; PropTech; Smarta byggnader; Smarta fastigheter Fastighetsförvaltning; Servicekvalitet; Kundupplevelse Hyresgästnöjdhet;

    Abstract : This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. READ MORE

  6. 5. Online Sample Selection for Resource Constrained Networked Systems

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Philip Sjösvärd; Samuel Miksits; [2022]
    Keywords : Online learning; Sample Selection; Real-time Learning; Random Forest; Reservoir Sampling; Relevance and Redundancy; Binned Distribution; Autoregressive Model; Change Detection; Model Re-computation;

    Abstract : As more devices with different service requirements become connected to networked systems, such as Internet of Things (IoT) devices, maintaining quality of service becomes increasingly difficult. Large data sets can be obtained ahead of time in networks to train prediction models offline, however, resulting in high computational costs. READ MORE