Essays about: "servqual thesis"

Showing result 1 - 5 of 20 essays containing the words servqual thesis.

  1. 1. Service quality in telemedicine : A service evaluation of Europe's largest digital healthcare provider

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Joseph Harb; [2023]
    Keywords : Service quality; Consumer satisfaction; Telemedicine; KRY; SERVQUAL;

    Abstract : Purpose - This thesis strives to conduct a service quality evaluation of the telemedicine provider KRY to find out what factors in telemedicine service are influencing the performance the most. The research uses KRY as a reference point to find the factors in said service provider but also to help the entire industry of digital healthcare. READ MORE

  3. 2. Service Quality effect on Customer Satisfaction and Word of Mouth

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Gustav Andersson; Carl Ingemarsson; [2022]
    Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

    Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE

  4. 3. En GAP-analys av den svenska pensionsrådgivningen : underskattar pensionsrådgivande företag betydelsen av svenska lantbruksföretagares förväntningar

    University essay from SLU/Dept. of People and Society

    Author : Björn Beckman; Henning Ekselius; [2019]
    Keywords : tjänstekvalité; service; SERVQUAL; GAP-modell; pension; retirement;

    Abstract : Något som diskuteras ofta i den svenska lantbruksbranschen är den dåliga lönsamheten. Det är också det som många lantbrukare säger är orsaken till att de inte kan pensionsspara, och därmed inte kan förbereda sig för ett liv som pensionär på bästa sätt. READ MORE

  5. 4. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Oliver Bacetic; Adam Persson; [2018]
    Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

    Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

  6. 5. Impact of service quality on  customer satisfaction

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : EHIGIE Johnson; Jesse Karley; [2018]
    Keywords : Service Quality;

    Abstract : Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. READ MORE