Essays about: "standard of customer service"
Showing result 1 - 5 of 44 essays containing the words standard of customer service.
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1. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings
University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknikAbstract : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. READ MORE
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2. Factors for Sustainable Services : Managing Service Sustainability for Municipal Companies within the Swedish Energy Sector
University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)Abstract : The energy sector faces massive challenges regarding climate change. Simultaneously, the energy sector is amid a servitization process oftransitioning and creating new value-offerings to meet customer demand. READ MORE
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3. Clustering Short Texts: Categorizing Initial Utterances from Customer Service Dialogue Agents
University essay from Uppsala universitet/Institutionen för lingvistik och filologiAbstract : Text classification involves labeled data, which is not always available, or requires expensive manual labour.User-generated short texts are being produced in abundance in customer service sectors through transcripts of phone calls or chats online. READ MORE
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4. Customer Experience and its Implication for Value Creation within the Night-Time Economy
University essay from KTH/Industriell ekonomi och organisation (Inst.)Abstract : The consumer behaviour is adapting within industries due to new technologies such as smart phones. As consumer behaviour changes so do companies by adapting their way of engaging and interacting with their customers. This provides potential to innovate new service offerings. READ MORE
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5. Business Intelligence in the Hotel Industry
University essay from Linnéuniversitetet/Institutionen för informatik (IK)Abstract : Applications of artificial intelligence (AI) in hospitality and accommodation have taken an enormous percentage of service-provision, helping automate most of the processes involved such as booking and purchasing, improving the guest experience, tracking of guest preferences and interests, etc. The aim of the study is to understand the roles, benefits and issues with the improvement of business intelligence (BI) in hospitality. READ MORE