Essays about: "telecom service quality in Nigeria"

Found 3 essays containing the words telecom service quality in Nigeria.

  1. 1. Telecommunications Managed Services Model in sub-Saharan Africa – The Pros and Cons : The Case of Nigeria

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Chidi Esonwune; [2011]
    Keywords : Managed Services; Outsourcing; Service Provider; Vendors; Telecom;

    Abstract : The Telecommunications sector in developing country like Nigeria and other sub-Saharan African countries are increasingly embracing the Managed Services Model, a kind of outsourcing, primarily due the need to cut operational cost, for rapid expansion, to gain market share and to focus on core competence. However, despite the benefits associated with this model and its successful adoption the world over by many telecommunications companies, many sub-Saharan African countries are showing a deviation from this trend. READ MORE

  3. 2. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Oladayo ODUJOBI; [2011]
    Keywords : Customer Service; SERVQUAL; service Quality;

    Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE

  4. 3. Telecom Infrastructure Sharing as a Strategy for Cost Optimization and Revenue Generation : A Case Study of MTN Nigeria/Zain Nigeria Collocation

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Emeka Onuzuruike; [2009]
    Keywords : telecommunications; infrastructure; sharing; GSM; mobile; CAPEX; OPEX; investment; collocation; ARPU; EBITDA; ROA; Africa; Nigeria;

    Abstract : There is a growing need for operators and providers in the Nigerian telecoms industry to drive down cost of capital assets or infrastructure deployed for telecom services. This has been expressed in recent times by many operators who now come, together , on basis of mutual, agreements , to consider sharing infrastructure. READ MORE