Essays about: "the impact of employee empowerment on service quality and customer satisfaction in service delivery"

Found 1 essay containing the words the impact of employee empowerment on service quality and customer satisfaction in service delivery.

  1. 1. The impact of employee empowerment on service quality and customer satisfaction in service organizations: a case study of Länsförsäkringar bank AB : The impact of employee empowerment

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Chigozim Peters; Elham Mazdarani; [2008]
    Keywords : customer satisfaction; employee empowerment; human resource mangement; organisational structure; customer perceived service quality;

    Abstract : COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS:Peters Silvia Chigozirim. Elham Mazdarani. Flugsnappargatan 6, 3tr. Nybohovsbacken 99, 9tr. READ MORE