Essays about: "type of crm"

Showing result 1 - 5 of 13 essays containing the words type of crm.

1. 1. Prediction Models for TV Case Resolution Times with Machine Learning

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Borja Javierre I Moyano; [2023]
   Keywords : Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

   Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE

3. 2. A Machine Learning Ensemble Approach to Churn Prediction : Developing and Comparing Local Explanation Models on Top of a Black-Box Classifier

   University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)

   Author : Nina Olofsson; [2017]
   Keywords : Machine learning; Ensemble; Random forest; Churn prediction; LIME; Interpretability; CRM; Local explanations;

   Abstract : Churn prediction methods are widely used in Customer Relationship Management and have proven to be valuable for retaining customers. To obtain a high predictive performance, recent studies rely on increasingly complex machine learning methods, such as ensemble or hybrid models. READ MORE

4. 3. The choice to syndicate and its effect on exit dynamics : A study on Venture Capital firms active in Sweden

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : Marika Eskilsson; Johanna Conradson; [2016]
   Keywords : Venture Capital; Syndication; Exit dynamics; Survival Analysis; Competing Risk model;

   Abstract : Venture capitalists enter into an investment with the intent of realising a substantial profit on theventure after a number of years; this realisation is usually labelled the exit. The disinvestment decisionis a critical issue in the venture capital industry, as the return of the investment is realised upon exit. READ MORE

5. 4. Development of a customer support process tool in SharePoint Online

   University essay from Linköpings universitet/Institutionen för datavetenskap; Linköpings universitet/Tekniska fakulteten

   Author : Andreas Larsson; [2015]
   Keywords : SharePoint; workflow; CRM; Customer Relationship Management; Issue tickets;

   Abstract : Management thinking has changed focus from bringing in new customers to under- standing the significance of maintaining existing customers and the need to attain loyalty with these customers. This has increased the importance of keeping good customer relationships. READ MORE

6. 5. Online Loyalty Program & Type Identification : Empirical study concerning Swedish online based loyalty programs & type identification

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Daniel Svensson; Mikael Tran; [2014]
   Keywords : CRM; Loyalty programs; Online; Type identification; Setup development; Opportunistic behavior and Behavior change.;

   Abstract : Purpose: To expand the fundamental knowledge of how online loyalty programs are developed, utilized and maintained. Design/methodology/approach: A deductive approach with a qualitative research method, consisting of multiple case studies with a total of four companies operating online within Sweden. READ MORE