Essays about: "ways to improve bus services"

Found 2 essays containing the words ways to improve bus services.

1. 1. The pattern of customer complaint behaviour in public transportation :  

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Andrey Mikhailov; Kungaba Cedric Pefok; Adnan Yousaf; [2009]
   Keywords : customer complaint behaviour; customer complaint; pattern of customer complaint; public transportation; service dominant logic; barriers to complaint; service quality; public transportation;

   Abstract : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. READ MORE

3. 2. Study of the problematic of the indicators of sustainable development for the French company RATP

   University essay from KTH/Industriell ekologi

   Author : Bénédicte Hennino; [2007]
   Keywords : ;

   Abstract : The aim of the study is to understand the problematic of indicators of sustainable development for the Régie Autonome des Transports Parisiens (RATP) that runs the public transport in Paris. The RATP, which was born in 1948, has a limited autonomy since the Syndicat des Transports en Île-de-France (STIF) lays down the prices and specifies the frequency and the amplitude of bus, train and metro services. READ MORE