Essays about: "what is service quality"

Showing result 1 - 5 of 290 essays containing the words what is service quality.

  1. 1. User experience of the login flow in Duo : A study of user perception of trust, reliability and communicated soft values in user interface design of a login f low

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Josephine Kvarnberg; [2023]
    Keywords : user experience; user interface; login; soft values; användarupplevelse; användargränssnitt; inlogg; mjuka värden;

    Abstract : User interface design should provide meaningful and relevant experiences to the user. Users have different expectations on quality factors in services of different domains of usage. READ MORE

  3. 2. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    University essay from Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Author : Pontus Berg Nordström; Kin Lok Lee; [2023]
    Keywords : Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Abstract : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. READ MORE

  4. 3. Service quality in telemedicine : A service evaluation of Europe's largest digital healthcare provider

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Joseph Harb; [2023]
    Keywords : Service quality; Consumer satisfaction; Telemedicine; KRY; SERVQUAL;

    Abstract : Purpose - This thesis strives to conduct a service quality evaluation of the telemedicine provider KRY to find out what factors in telemedicine service are influencing the performance the most. The research uses KRY as a reference point to find the factors in said service provider but also to help the entire industry of digital healthcare. READ MORE

  5. 4. An Evaluation of IoT Application Protocols

    University essay from Mittuniversitetet/Institutionen för data- och elektroteknik (2023-)

    Author : Kristian Fatohi; [2023]
    Keywords : Quality of Service QoS ; IoT Internet of Things ; Quality of Service QoS ; IoT Internet of Things ;

    Abstract : Hur vi människor kommer att leva i framtiden kan kraftigt påverkas utav konceptet Internet of Things. IoT erbjuder unika möjligheter för att hjälpa oss människor att automatisera och förenkla vissa ärenden. Även om koncpetet har funnits ett tag så har man fortfarande vilseledda åsikter kring potentialen med IoT. READ MORE

  6. 5. Bankens roll vid generationsskifte av skogsfastigheter : en studie av intressenters tjänstebehov

    University essay from SLU/Dept. of Forest Economics

    Author : Alice Sjölund; [2023]
    Keywords : fallstudie; fastighetsöverlåtelse; finansiell rådgivning; relationsmarknadsföring; semistrukturerade intervjuer; tjänstekvalitet;

    Abstract : Sveriges totala landareal består av cirka 28 miljoner hektar skogsmark. Tillsammans äger cirka 311 000 privata skogsägare drygt 50 procent av den svenska skogsarealen. Ägarbyten bland dessa skogsfastigheter sker kontinuerligt. READ MORE