Continuous improvements in China: experiences from managers in global businesses

Abstract: In today’s rapidly changing society company development and Continuous improvements are crucial to gain a competitive advantage on the global market. Through interviews this study investigated how two Chinese companies worked with Continuous improvements. The empirical findings were compared to the theoretical theories. The study showed that the biggest difference between western business and Chinese businesses was the organizational structure. The hierarchical organizational structure, since it hinders empowerment, was also the biggest barrier for Chinese companies to integrate further developmental work with Continuous improvements. Thus empowerment contributes to flexibility, innovation, employee development and increased communication processes.