Meal Delivery Service to Chinese Elderly

Abstract: The main purpose of this report is to document a design process towards the product development of meal delivery service to ageing population in China. The designer has spent six months working with the analysis of the background and doing the design research in two countries, China and Sweden. The gathered data is used to assess and develop the product specifications for a certain touchpoint in the delivery service. The whole design process was using service design thinking as the main guide.