In or Out?: An analysis of employee turnover

Abstract: A low employee turnover is a key competitive advantage in the hotel industry in general, and in the luxury segment in particular. However, despite the amount of existing literature on the subject there is no well-recognized model to analyze it. The aim of this study is to evaluate how a luxury hotel company works with, and what the effects are on, employee turnover at one of their resorts. When we reviewed the litterateur we found several factors that were used more frequently than others. Since they were highly related and dependent of each other it fell naturally to divide them into four aspects providing a holistic foundation for our analysis. The research has a qualitative approach and is primarily based on interviews with respondents from different levels in the organization along with written material presented by the company. The result shows that there is a misconception in the organization, as the reality communicated by the hotel does not correspond to the reality perceived by the employees. This leads to dissatisfaction amongst the employees and hence affects the employee turnover in a negative way.