An evaluation of test processes in an agile environment

Abstract: The aim of this thesis is to improve the reliability and quality of new requested functionality, and existing modules, at Fortum HR System Solutions. This was conducted through an evaluation of the test processes by implementing principles of Software Testing and Test Management. For the study to successfully improve the testing performed at HR System Solutions, existing test processes were analyzed. The analysis was conducted by evaluating the current test processes using theoretical test evaluation styles called maturity models. The methodology of choice was the Testing Maturity Model (TMM), which was adapted to the nature of HR System Solutions requirements, experience and needs. The evaluation used qualitative methods together with pedagogical principles to conduct interviews and workshops to consolidate the theoretical evaluation. Interviews and workshops were conducted within the team of HR System Solutions, where all members of them team contributed to the thesis at some point. An external interview also took place for comparative study. Results of the evaluation, interviews and workshop were compiled and analyzed accordingly. With the analyzed results in place, flaws in the testing processes were apparent. A generalization of the flaws led to the conclusion in the form of a suggestion. The conclusive suggestion was for Fortum HR System Solutions to establish a test committee/group role within the team. Considering the current economical and organizational situation this job role would be a divided job role appointed to current members of the HR System Solutions team. The research creates a walkthrough on a potential method on understanding inefficiencies within testing processes of a company and providing a cause-based solution.