Machine Learning to handle customer issues

Abstract: Amadeus is providing solutions to travel businesses. Today, messages from customers are received by one team who dispatches them manually.This team is making a lot of mistakes. The purpose of this thesisis to study, design and prototype a tool to analyse automatically these messages and send them to the right team. This paper studies differentsmachine learning methods to learn the classification from previous messages.Besides, we will use several text processing optimisation methods to improve our results.