Usability Analysis of Working with SAP Applications in Volvo Group

Abstract: This thesis is a report  of a master thesis project work. The project was performed at Volvo IT, Gothenburg, from March to September of 2013. This study targets SAP ERP applications.  SAP AG is one of the biggest enterprise resource planning software corporations  and the ERP system is one of the most famous products of its. As one of world's leading manufactures in the field of trucks, buses, construction requirement and marine and industries engines, Volvo Group has more than 50,000 users are working with SAP applications.  The purpose of this project is to evaluate the current SAP application  in Volvo and propose several strategies for a new interface. This usability study is consisted of observation, interview and questionnaire. The result is based on a total number of eight interviews and twelve questionnaires. Proposals are given in the end for five aspects. They are a combination of ideas of my own and the new technologies published by SAP AG.