Finalization of a lean manufacturing process within the customer support service of Latécoère

Abstract: This master thesis proposes the implementation of a Lean Manufacturing process within the customer support service of Latécoère. The origin of the need comes from a demand of our most important customer: Airbus, to set up a Lean process based on Value Stream mapping (VSM). When I arrived in January in Latécoère, the process was already started. I first studied all the Lean Manufacturing theory thanks to the lessons I got in KTH, and also thanks to the Lean expert of Latécoère. All this study is described in the part “Theory” of this report.Then we put into practice this theory in the service in order to improve its performance. Finally thanks to some KPI set up, it was possible to measure the improvements of the process and to explain them.