Job motivation in high-tech knowledge work- the unintended detrimental role of management

Abstract: Title: Job motivation in high-tech knowledge work- the unintended detrimental role of management Seminar Date: 4th June 2015 Course: FEKH49 Author: Chaitra Harish Bhat Supervisor: Sverre Spoelstra Key Words: Knowledge Worker, Intrinsic Motivation, Extrinsic Motivation, Priority Task, Recognition. Purpose: The purpose of this research is to critically examine the role of intrinsic motivation in knowledge work. It intends to investigate the managerial attempt to motivate knowledge workers and examines the role of the management from the knowledge workers’ perspective. Methodology: This research has taken the interpretive viewpoint. It is a qualitative study with an abductive approach. Eight semi-structured interviews have been conducted and analyzed. Theoretical Perspectives: The theoretical framework is focused mainly on the intrinsic and extrinsic motivation in the context of knowledge work. The knowledge worker’s work ambiguity is presented. And the equity theory of motivation is and analyzed as to how it affects motivation in knowledge work. Empirical foundation: The empirical foundation of this research consists of eight semi-structured interviews conducted in a knowledge intensive firm, Motiv AB. Conclusion: This research shows that even though intrinsic motivation is important, the role of extrinsic motivation is also found to be vital in knowledge workers. In this context, the role of the management can also be detrimental at times (though unintentional) in affecting the knowledge worker motivation.