The Tour Operator and Human Rights: A Stakeholder Perspective

Abstract: This paper concerns the human rights aspect to tourism, more precisely the tour operator’s impact on human rights. It has become evident that companies within the industry are increasingly expected to also include the negative impacts on people’s human rights in their business. Not only because human rights matter but because the tourism industry is regarded to be next in line for a more careful examination on its negative effects. This study will therefore be an attempt to contribute towards this end by applying a stakeholder approach to the tour operator’s activities. I have chosen to examine the Swedish tour operator Apollo because they are already engaged in the debate and have expressed an ambition to lead the development of responsible tourism. The study shows that the result of their engagement so far is limited in scope because the company has not fully included all participants to their business as stakeholders. And therefore is human rights only partly incorporated in the company’s work toward corporate responsibility.