Designing and evaluating an app prototype for volunteer engagement

Abstract: This project investigates the needs of different stakeholders regarding volunteer work in Sweden as well as implementing a prototype for a volunteer app. The main purpose is to design, create and test a mobile application prototype primarily focused on the end users, the volunteers. This is done by accumulating a lot of data and information using a survey that reached out to 111 volunteers and non volunteers, as well as having interviews with four different organisations and with Volontärbyrån. During the project, three design, test and implementation iterations were done, one lo-fi and two hi-fi prototypes. The feedback that is received from the usability testing from one iteration is implemented in the next. This thesis also presents limitations that the authors encountered as well as future improvement of this work. This master thesis which is in collaboration with Tactel AB results in a proposed volunteer mobile application in the form of a high-fidelity prototype.