Strategies in implementation of ERP systems - The impact of vendor-consultant relationships on the role of the consultant in ERP implementation

Abstract: Purpose: The purpose of this thesis is to describe different types of relations between ERP vendors and consultants and analyze how these relationships affect the role of the consultant in ERP implementation. Methodology: Primarily, a qualitative method has been undertaken in the collection of empirical data. This was performed through multiple case studies with six case companies, which provides a detailed description and a deep understanding. Semi-structured interviews were conducted with one key-person at each case company. The respondents were chosen by the examined companies, based on a description of the purpose of this thesis. Empiric study: The empirical study is mainly based on data from the conducted interviews. Three ERP-vendors along with three consultancy-firms providing services for ERP-systems were examined. The interviews have been complemented with additional information from the Internet and documents received from the case companies. Result: The study indicates that the different relations between ERP-vendors and consultants have an impact on the role of the consultant. This possible impact is expressed through differences in lines of communication, various degrees of commitment, differences in education and a shifting risk of internal competition.