User Perception of Reliability and Design of a Mobile Pension Application

Abstract: The increasing acceptance of using mobile devices and applications to perform every day tasks has created a market for applications handling personal assets of a user. Applicationsmanaging transactions and personal and financial information place demands on the design and implementation. One issue to consider is how to support the user perception of reliability. A literature review, accompanied by a user study, show that important aspects to have in mind are trust, privacy, familiarity and security. These aspects can be incorporated in the design by, for example, providing accurate and timely information and relevant feedback. Design guidelines presented by the above mentioned study of perceived reliability, are used while designing an application aimed to manage pension errands. Functionality supported are viewing detailed information of ITP 1 insurances and changing funds of a specific insurance.