Improvement Management Training A case study at a Swedish Multinational Corporation

Abstract: It is of vital importance never to forget that the world is ever changing. Therefore, it is crucialfor organizations not to only alter but also to improve their performance in order to becomemore competitive on the market. One way of achieving this is to work with continuousimprovements. However, this requires that the employees receive the needed training for thispurpose. In multinational corporations they must also all receive the same training in order tocreate a common culture throughout the whole organization. This study therefore aims toinvestigate how a multinational corporation can organize an Improvement ManagementTraining. Which are the main areas that are desirable to have knowledge in when leading animprovement work? In order to identify the areas of interest, a case study has been performedat Ericsson Supply Site Borås. The investigation was conducted as a combination of aqualitative and a semiquantitative study in order to determinate the empirical data. The resultsrevealed that the following five major areas are essential for an Improvement ManagementTraining: Leadership, Lean¸ Organizational Behavior, Project Management and StrategicManagement.