Motivation Among Client-service Employees in Poland and in Sweden : a phenomenological research

Abstract: "Social workers" play an important role in people's everyday. There is a significant influence of motivation on how the employee perceives his or her job and hence on the quality of work. The aim of the research was to investigate and compare live experiences of Polish and Swedish administration employees, nurses and doctors. Several aspects of motivation like "goal setting", "sense of competence" and "feeling of freedom" were also considered. A phenomenological approach (Meaning Constitution Analysis) was applied. Nurses, doctors and administration employees from Polish and Swedish middle-sized towns and were asked to answer an open-ended question about their work and relations with their clients. The MCA-Minerva Software was used for the text analysis. The results seem to indicate that Polish doctors speak more often about people in general and Swedish doctors are more often focused on a specific client. Polish doctors express themselves more often with negative affect. Polish administration employees seem to be concerned about the future, speaking much more than Swedish administration employees in negative-prospective mode. Polish nurses speak more about nurses and clients while Swedish nurses use more often constructs like I, we and people.