Modifying Heuristic Evaluation for assessing the usability of TV-interaction devices

Abstract: There are a several methods to evaluate usability of systems with graphical user interfaces (GUIS). However, effective methods for evaluating non-GUI interaction devices in the domain of Interactive Television are presently not available. This thesis presents a modified Heuristic Evaluation method for rapid inspection of non-GUI TV-interaction devices such as remote controls. Additionally, to enable the evaluators to more easily think from a user perspective when performing the evaluation, the persona method was also evaluated for use in this domain. The modified Heuristic Evaluation method was evaluated in an actual development project where engineers applied the method on remote control prototypes. The result suggests that the method can be used effectively by engineers and that it identifies usability problems appropriately. The persona approach seemed to provide little support to the engineers in terms of evaluating this type product.