Quality perspective to waste management systems “Study of stakeholders”

Abstract: Environmental aspects have been intentioned more in recent years and the wasteproblem has a great impact in this matter. Due to this fact, waste management systems havebeen developed and new waste treatment methods as well as waste recovery and reductionhave been introduced. These methods are focused on preserving the environment as a coreissue. Despite of high effort and investment in waste management system, the environment isfaced with large impact due to high amount of landfill. This problem is a worldwide issue andcan be seen both in developed and developing countries.In this research, quality and environmental management system planning in wastemanagement has been analysed through stakeholders’ analysis. Waste management systemshave been investigated in two cities, one in the Middle East and another in Scandinavia.Results of this research show that stakeholders’ analysis can be applied into qualitymanagement system planning in order to ensure municipalities and waste managementcompanies to set SMART quality objectives which meet all stakeholders’ requirements. Thisapproach is recommended to be used in technology transfer projects.Stakeholders- QE management model proposed in this research, defines the role ofstakeholders’ analysis into quality and environmental management system planning.