A structural framework of an agile development program of self-service business intelligence

Abstract: The established use of IT systems has increased the use of information in modern enterprises.From this information use, the concept of Business Intelligence has developed to enable more efficientand informed decision-making. As the business’ requirements of Business Intelligence reports changesrapidly due to changes of the business’ needs and more analytical organisations, traditional BusinessIntelligence development faces problems of ad-hoc analyses due to the inefficient adaption to changingneeds.This Master Thesis serves the purpose of deepen the understanding of the establishment of an agiledevelopment program of Self-service BI, addressing the concerns of more effectively meeting the changingrequirements of traditional Business Intelligence development. This study explores enablers through aqualitative case study, conducted at a Swedish bank, consisting of four group interviews discussing theestablishment of such program in Organisational, Processes, Technical and External dimensions,respectively. The qualitative case study was then followed by a discussion of governance of such programfor alignment to enablers.The qualitative case study resulted in 15 enablers of an agile development program of Self-Service BI,considering further enablers compared to more general literature of BI success factors, addressing theperspective of both an agile development program and Self-Service BI applications. The discussion ofgovernance of the program then identified eight governance mechanisms, which might align the programto the enablers, for successful establishment and development of applications.The findings of the study can be considered to culminate into a structure of an agile development programof Self-Service BI. The Thesis presents, from the findings, a framework for structuring such program,consisting of three development phases; Ordering process, Agile development, and Maintenance/Supportand Training, and with the discussed governance for steering the development.