IT Track or People Track?

Abstract: This thesis deals with knowledge management at companies in the Falun-Borlänge region. The purpose is to create better understanding of which path companies have chosen and why, respectively. A qualitative survey seeks to discover if companies have chosen IT track or people track. This is a practical and useful model for an evaluative study. In the same context, a number of important models for evaluating knowledge management are presented. The result shows that the companies provide a multitude of training within several frameworks. Education is mostly provided in a traditional manner but there are many examples of interactive state-of-the-art training. Furthermore, most of the companies primarily focus upon people and processes, but some focus at technical facilities as well. In some cases are the technical frameworks used for support of core processes.