Using Six Sigma Methodology to improve the performance of the Shipment Test

Abstract: Competition and lead-time pressure motivates us to find new and better ways of continuously improving the output of our work. The emphasis on improvement in both efficiency and quality has become more and more significant in daily activities. The performance of Ericsson’s AXE/APZ products during shipment test phase is one such activity and is the focus of this thesis project. One of the essential principles of shipment testing is to ensure that the test campaigns finish on time. Over the last several decades companies have spent large amounts of time and money on improving test quality and efficiency. Unfortunately, the results have not always been as good as expected. It seems that it is very difficult to improve shipment testing performance using traditional test management methods. Motorola introduced Six Sigma in 1986 and achieved 5.4 Sigma level which help them saved 2.2 Billion dollars during the first six years. From Statistic aspect, it means only 3.4 defects per million opportunities. The Six Sigma methodology has been applied as a management philosophy focused on improving efficiency and performance during the shipment test period. This thesis gives an introduction to the Six Sigma approach, including the concepts of Six Sigma, its history, development, and methodology. More specifically the author uses the Define, Measure, Analyze, Improve, and Control (DMAIC) approach to evaluate the performance of Ericsson’s AXE/APZ Shipment Testing. This project goal was defined: Compare with the performance of 08AXE shipment test which 87% of test campaigns (2.68 sigma level) were finished on time, 3 sigma level in 09AXE shipment test which means 93%of the test campaigns will be finished on time has to be achieved.  The thesis measured the 08AXE shipment test performance and analyzed the lead time of test campaigns, found the root causes such as poor documents quality from the legacy project, lack of test resources, no system impact analysis. The thesis also provided a set of proposals for improvements and control of the improved process in order to ensure sustainable improved performance results. Finally 93% test campaigns were finished on time in 09AXE and project goal was fulfilled.