Driving Strategic Value from IT : Aligning scorecards and Metrics to determine strategic effectiveness

Abstract: This study focuses on the challenges of aligning scorecards and KPI´s to measure the effectiveness of the IT strategy and the development of a performance measurement model. The case study was based on an exploratory research model, analyzing and integrating the most suitable metrics and scorecards for the case company. Collecting data and applying the required information to answer the research question formed the basis for the study. The following conclusions were derived from the study. The first one is developing relevant sets of IT Balanced Scorecards to align business and IT strategy. Second, is to implement relevant performance measures for IT financial and portfolio management. Enabling this mechanism will enhance cost cutting and optimization of IT. The third conclusion concerns Master Data Management, where wrong data in the system will be “cleaned” to improve customer satisfaction and goodwill. A model combining solutions for these key challenges is provided in the study.