Self Service Business Intelligence Design : Guidelines for Designing a Customizable Qlik Sense Application

Abstract: With the increasing amount of valuable data that companies have access to the need for tools visualizing this data have reached a wider group of users, many of which are not tech-savvy. Self-service Business Intelligence applications aim to meet this need and many guidelines regarding the general design of Business Intelligence have been produced in recent years. In this thesis some of these guidelines are interpreted and applied during the development of a Qlik Sense application for the Device Connection Platform department at Ericsson. The purpose of this thesis is to produce more specific guidelines that aim to complement existing general guidelines on Self-service Business Intelligence design; guidelines that should be taken into account when developing Qlik Sense applications. As a result, five guidelines that concerns conditional dimensions, screen resolutions, naming conventions for master items, the data layer and Qlik Sense conventions for visualizations are presented. Pros and cons regarding these guidelines are discussed along with alternative approaches. The conclusion states that the general guidelines interpreted in this project work were helpful for the workflow and readability of the application, but that more specific guidelines such as the ones presented in the result could be well needed when it comes to customizabil ity and flexibility for end users.